Terms & Conditions
Freedom Fighter Tactical™, LLC stands behind every item sold. If a FFT product fails due to manufacturing, assembly, or material defect, and there is no evidence of the item having been altered or abused, it will be repaired or replaced, free of charge-for life. You need only contact FFT and request a return address and authorization number to return the item. Then return the product (shipping is your responsibility). We will examine the item and inform you of our findings. If the item can be repaired, we will repair it, free of charge. If the item cannot be repaired, we will replace it, free of charge. If replacing the item does not make sense, and if 30 days have passed since the date of delivery of the new item to you, a store credit will be issued and no refund will be given.
We do not give a lifetime warranty on the finish of metal parts because all metal parts wear over time and the amount of wear varies depending on use. Should the item be replaced or repaired, the replacement part will be sent to you as soon as it can be repaired, or a replacement is available.
Shipping - United States Only
We ship Freedom Fighter Tactical™ Products only to addresses in the United States. At this time, we do not ship Freedom Fighter Tactical™ Products outside of the United States. (We do not even respond to inquiries that go outside our US only terms).
Shipping - USPS with a Signature Requirement on All Packages
All shipping costs will be prepaid by the buyer. Total shipping and handling will be applied during checkout. The Freedom Fighter Tactical™ Products ship via United States Postal Service Priority Mail with Signature Confirmation without exception.
Shipping - Timeframe Between Order and Shipment
At this time, Freedom Fighter Tactical™ generally ships twice per week. We package our shipments on Sunday morning for a Monday shipment, and on Thursday morning for a Friday shipment. We do not ship any other days per week without exception.
So plan ahead. More times that we can count people want same or next day shipping for a shotgun class they intend to take a few days after the order. You won't get it in time, sorry. We wish we could help, but we do not have shipping staff on standby to handle expedited orders. We ship as outlined above.
During SHOT Show and other random conventions and events, Freedom Fighter Tactical shuts down to attend. That means on random occasion your order may not ship right away. There is no way for us to notify you of that beforehand. The most we're ever gone is 14 days, which is usually a Summer trip back east.
Shipping - Canadian or Other Foreign Customers
We will never ship outside the United States. Ever. But we do sell to our foreign customers. Foreign customers must pay with a U.S. credit card for all orders, OR may ship money orders, cashiers checks, or cash. However, FFT will only ship to our foreign customers to U.S. addresses. The onus is on our foreign customers to export their items, and we encourage them to do so while recognizing all U.S. laws, international laws, and the laws of the country they intend to import our parts to.
Also, because we do not ship outside the U.S., we do not have Canadian or any other foreign dealers.
Out of Stock Items
It is extremely rare that we are ever out of stock of Freedom Fighter Tactical™ Products, but if the item is out of stock, you will have the option to wait until stock arrives or get your money back.
If an item is out of stock, we will still take orders for it. Unless we sold out on something without realizing it, the out of stock status information will be listed on the item's page, letting you know your options. Which are as follows:
1. Put your FULL order in for the item and everything else you would like to purchase, and hold tight until we restock, and we'll ship ALL ITEMS promptly once we are restocked on the one item.
2. Put an order in for the out of stock item, and do a separate order for all others items you are interested in, and we'll ship all the other items at the time of purchase, and then the backordered item will ship separately when the item is restocked.
We do not do wait lists because most customers would prefer that when the item gets restocked, they have one reserved, and instead of us spending time on the telephone tracking down "interested" customers, we're packing and shipping to committed customers.
Thank you for your understanding, and your patience when we are out of stock on something.
You may pay for your Freedom Fighter Tactical™ Products with a major Credit Card (Visa, MasterCard, Amex – via PayPal). All credit card orders are subject to final verification and approval. Each order will be security checked, verified and confirmed before shipment. You will receive a confirmation of your order. All the items will be shipped after the verification and approval process is complete. All orders will be shipped after the funds are received from buyers financial institution. You will be notified via email in regards to your approval and shipment.
All orders must be prepaid. Credit Cards can only be used in the USA.
Our policy lasts 30 days and only applies to items that are brand new and having never been installed. If 30 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
After you have been approved for a return, if the product arrives damaged at all, even if the damages was the cause of the shipping carrier, FFT will not be responsible for the damage, and the return will be rejected, and the customer would have to pay to ship the damaged item back to them.
Return Policy - Claims That A Part Doesn't Fit Properly
Any claim that a part does not fit properly must be made within 30 days of the date of purchase. Any and every claim that a part does not fit properly made after 30 days have passed will be rejected and denied. Our position is that the prudent customer will place purchased parts on the gun promptly upon receipt, and any issues with fit would be discovered immediately, and such issues should be reported to us immediately upon discovery and in a timely fashion following purchase and receipt of goods.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your refund is rejected, you will be responsible to pay for shipping for us to return the item to you. Any shipping not paid after 30 days of receipt of an improperly returned item will result in the item being considered to be abandoned by the customer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to us only after contacting us first to discuss the exchange.
To return your product, you should mail your product via the United States Postal Service to the following address, but only after prior approval by a FFT representative.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive the item, or we receive it in a damaged condition, even if the damage was done by the postal service, we are not responsible for such damage, and the item will be returned to you at your cost.